Organization Name: 
Yes Bank Ltd

Yes Bank Recruitment 2018
Employment Category: 
Bank Jobs

Total No. of Vacancies: 

Job Location: 
Chennai & Coimbator

Name of the Post:
  • Cluster Business Leader
  • Acquisition Manager
  • Client Relationship Partner
  • Area Sales Manager
  • Branch Business Leader
  • Branch Service Partner
  • Manager
  • Officer

Education Qualification:
  • Applicants who have completed Degree in any discipline or equivalent from a recognized Institute for Yes Bank Recruitment 2018.

  • Evaluates Inbound & Outbound calls and emails sent by phone banking officers for call quality basis set parameters and ensure completion of daily targets on call observation
  • Manages the operations of organization’s quality management program, to ensure proper quality assurance policies and procedures are met
  • Conducts monthly coaching sessions in order to develop and evaluate personnel by assessing performance on metrics like compliance scores, Customer Satisfaction and first call resolution
  • Acts as a liaison between the contact center and multiple departments within the organization to ensure customer satisfaction is met
  • Analyses various quality parameters and collaborates with Contact Centre Management in suggesting and executing enhancements to the QA processes and procedures
  • Identifies the interface of key activities within and between the functions of the organization by identifying trends and puts together action plans to meet quality standards and goals

Pay Scale:
  • Yes Bank Recruitment 2018 will get an excellent salary package along with incentives, perks, and other facilities according to post qualification and experience of candidates

Selection Procedure
  • Online Test
  • Skill Test
  • Interview

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